Privacy Policy

When you use WAPPX to automate customer engagement or message our connected businesses, we may collect and process the following categories of information:

• Account & Workspace Credentials: Name, business name, email address, phone number, and encrypted Meta System User access tokens used solely for API authorization.
• Messaging Data: Customer phone numbers, WhatsApp User IDs (WAID), Facebook Page-Scoped User IDs (PSID), Instagram Scoped User IDs (IGSID), inbound messages, outbound replies, and media attachments sent to connected channels.
• Commerce & Catalog Data: Inquiries relating to products, cart items, order status, and transaction references generated through WhatsApp catalog messages.

We use collected data strictly to deliver enterprise-grade messaging and conversational commerce features:

• To route inbound customer inquiries from WhatsApp, Facebook Messenger, and Instagram to your multi-agent Live Inbox.
• To execute automated chatbot workflows, auto-replies, and AI-assisted responses configured by your team.
• To synchronize customer contact profiles, tag leads, and update order statuses.
• To monitor platform uptime, diagnose delivery webhook issues, and verify API token validity.

Zero Advertising / Sale of Data: We do NOT sell, rent, or monetize your personal or customer data to third-party advertisers, data brokers, or marketing networks.

WAPPX adheres strictly to the Meta Platform Terms, Developer Policies, and WhatsApp Business Messaging Policies:

• Customer data obtained through Meta APIs is used exclusively to facilitate communication between the end user and the business they are contacting.
• Tokens and private keys are stored in secure encrypted vaults with row-level security (RLS).
• We do not transfer or share Meta user data across unrelated client accounts or external third parties.

We employ modern encryption protocols (TLS 1.3 in transit, AES-256 at rest) to safeguard your data. Data is retained only for the duration necessary to provide customer support services or as required by law. Users may request permanent erasure of their records at any time.

You retain full ownership and rights over your data. You may request access to, correction of, or permanent deletion of your stored information at any time.